Frequently Asked Questions

Tours

1Who can join the Beyond tours?
Tours are designed by us, divided into 3 levels, so that anyone can join and have a great time. If you walk or bike to stay fit, swim, play golf or do any other activity, you won't have any trouble on our tours. The reason we bike is because we believe it is the best way to get a true sense of the region you’re visiting.
2How are the groups organised?
The average group size is 6 guests + 2 guides which ensures that each guest receives exceptional support and attention. One leader is on the bike with you while the other leader is in our minivan covering the route, offering assistance, refreshment ( water, iso drink, fruit, energy bar and gels, etc.) or even a lift to the hotel.
3Do you offer private tours?
It would be our pleasure to arrange a tailored private tour for you with everything that you have in mind. All you need to do is simply contact us. In case our dates don't work for you, we will add a date of your choice and check the availability of the hotels we work with.
4Do you offer self guided tours?
Unfortunately we do not organise self guided tours because it is impossible to provide you the same, unique experience of our guided tours.
5What happens if it rains during the tour?
If it’s light rain we continue with the cycling, but if it’s heavy rain or storm, we don't cycle and we organise other activities for you. These activities can include visits of local attractions, museums, additional wine tasting, cooking courses by famous Croatian chefs, a trip to Venice, Italy, or nearby Croatian National parks, and etc.
6Do you guarantee that I will stay in the hotels listed on your website?
On all our tours we guarantee that you will stay in the hotels (luxury / deluxe room) listed on our website, which are the best in the region we travel. They have been selected for their special charm, impeccable service and originality. If you stay in a traditional estate, have in mind that different rooms in the same hotel might have different decor, even-though of the same, elevated standard.  However, as we are always seeking opportunities to enhance this itinerary, we will notify you of any important hotel changes prior to departure.
7Can I order off the menu or do I have a set menu for lunch and dinner?
Lunches and dinners are all included on our tours and may be set menus or sometimes "a la carte" depending on the destination. You will get a selection of 2 or 3 or even more carefully selected dishes.
8Are all dinners that are included group dinners?
The dinners don't have to be group dinners, we are very flexible on this part. We work closely with the chefs and, as long as you let us know in advance, we’ll be happy to arrange a private dinner for you.
9Do you offer pre or post trip recommendation in the region?
In the travel booklet we send prior to departure we give you recommendations on where to stay the night before the start of the tour or after, if you decide to stay in the region where the tour is (usually we recommend one or 2 hotels in the towns that are close from where we start the tour). For example, our tour starts in Opatija and if you are coming from Zagreb or Trieste (located 60 minutes from Opatija) we will be glad to give you a recommendation on what to do and where to stay the day before or after the tour.
10Is each starting and ending location easily accessible?
Each trip begins and ends in or near a town accessible by airplane or train. If you wish to drive to the start of our tour, please contact us about parking options.
11Can you give me more information about the leaders?
Our leaders go through extensive training and we are highly selective on whom we hire. Our goal is to ensure you have a great time when you travel with us and having amazing leaders is one of the key parts. Being a leader is a rare combination of talents and in addition to delivering the highest level of service we hire individuals that naturally enjoy being around people. Our leaders are fun and friendly but also have many important skills - they will be fixing a flat tire one minute, tell you about the region, carry your luggage, arrange a last minute change to a route, translate a menu and more... Our leaders are here to take care of all the details and all you have to do is relax and enjoy your vacation.
12Do you offer travel insurance?
Yes, we do work with insurance companies. For more information you can contact us and we will send you all the information. It covers almost everything you can imagine, from private medical expenses, travel baggage, legal protection to cancellation costs.

Booking

1How far in advance should I book?
Most travellers book about 3 to 5 months in advance and we recommend at least 90 days before you travel date. However, we’ll do whatever we can to accommodate travellers looking to book trips on shorter notice.
2Do you guarantee all departures?
Departures are guaranteed with 4 guests.

* Please note that we are not responsible for guest airfare expenses booked and paid for before a trip has been officially confirmed to run.

3When will I receive more detailed information about my trip so I can start planning?
Following your reservation, you will receive a Travel Booklet by mail. It includes a descriptive itinerary and detailed information about arrival and departure, pre- and post-trip hotels, clothing and gear, passports and visa requirements and the travel protection plan. If you wish to make airline reservations before receiving your Travel booklet, please contact us for times and locations of your trip start and end. In addition we are not responsible for fee incurred due to travel delays, flight cancellations or illness.
4When is the final payment due?
A 1000 USD deposit is due at the time and booking and the final payment is due 60 days prior to the start of the tour. If you reserve your trip less than 60 days prior to the departure, the full balance is due at the time of booking. Payments card be made by visa, master-card and amex.
5What is your cancellation policy?
# Days prior to trip Fee per person 61 + Non refundable amounts (0) 31 – 60 50% of the trip price 0- 30 100% of the trip price
6Not included - Extra?
Not included in the trip price is the train and or airline ticket to and from your meeting location, personal expenses (such as laundry, telecommunication, minibar, massage, non schedules visits or activities), gratuities for your trip leaders, wine and other alcoholic beverages (unless during an activity or event)
7What do I do with my electronics and valuables?
If you need to bring valuables on our tours, they are 100% your responsibility. Keep them with you at all times, or lock them in the hotel safe: It is not safe to leave valuables in our minivans; while not common, break-ins might happen. Although we will transport your valuables during your trip as a convenience, we do not assume responsibility for any damage or loss. This policy applies to personal electronics as well as other items, such as jewellery, and fragile and delicate accessories, whether purchased on the trip or otherwise.
8Can I reserve my Beyond vacation with my travel agent?
Beyond accepts reservations from travel agents. If you prefer to have your travel agent handle your booking, please have him or her contact us directly. Pricing is the same whether you book directly with us or with your travel agent.

Guests

1What is the minimum age to be able to ride your own bike?
For safety reason we don't allow children under the age of 7 to ride their own bike and usually recommend a minimum age of 9. However, based on the kids ability to ride in certain situation we will allow children under the age of 9 to ride their own bike. Kids must be able to ride in a straight line, without loosing balance and know how to handle gears and hand brakes.
2Is it required for kids to be in a car seat when ridding in the minivan?
Beyond provides car-booster seats for children from 4-8 years of age, parents with children below this minimum age are responsible for bringing their own seats.
3Do you offer meals for kids?
We know that kids have different tastes and might not want to eat michelin star food every night... that's why on all our tours we work closely with all the chefs of the different restaurants and create menus for the kids.
4Can you offer connecting rooms for families?
We will make every effort to secure rooms that connect, are adjacent or are at least near one another. Please not that connections rooms are not available in all of our hotels.
5Do you offer family friendly pricing?
If a child shares a room with 2 adults or 2 children share a room, discounts, range from 10 % to 75 % based on the age of the kids. For more information please feel free to contact us.
6Is childcare available?
No, childcare is not available on our tours.

Bikes

1Do you have your own fleet of bikes?
Beyond has its own fleet of bikes (road bikes as well as fitness bikes) and has been working with Scott, Trek, Cube and Wilier. Mentioned brands are one of the most famous brands in today market and you will be very pleased with the quality of our bikes. Following a tour the bikes are cleaned and checked throughly by our staff and fixed if need be before heading to another destination.
2Please advise if you have large bike frames?
Our largest frames are 24 inches / 61 cm frames ( that fits guests that are up to 6.6 feet / 201 cm). If you are taller we recommend that you bring your own bike.

Partners

  • navis
  • bevanda
  • plavi-podrum
  • kabola
  • lone
  • kukuriku
  • monte-mulini
  • mondo
  • kozlovic
  • hotel bellevue - beyond partner
  • johnson
  • stari-podrum
  • chiavalon
  • monte
  • meneghetti